Service standards – Canada Brand

Product of Canada label on bottle of wine

Our goal is to achieve our service standards a minimum of 80% of the time under normal circumstances, we will:

  • Respond to general inquiries made to our phone number or email address before the end of the next business day
  • Acknowledge receipt of your application within 1 business day
  • Send you a final approval or rejection notification within ten (10) business days following receipt of a fully documented application
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